I have used Vrbo more than 30 times in the last 15byears but never again. VRBO DOES NOT post some negative reviews I told VRBO that the home in York Maine did not have ocean front views and asked the owner to charge less with comparable homes that did not have Ocean views. They even denied giving us the offer to start with. I do like guest reviews (it’s only fair that both parties get to review each other). I was planning to travel with 2 friends to Temecula, CA for a dog show in October 2020. Long story short, she went completely crazy after this. 56 Reviews. We understand a smooth booking process is critical to your experience. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). We also want to thank LaDonna for being so good to work with us and help us plan this memorable vacation.“, “Stayed at the house for a week with to sets of Grandparents, one set of parents and 2 kids as well as an uncle and the house was perfect for us!! I've been attempting to make our final payment for more than two weeks and have been completely unsuccessful. I will never use them again. It wasn’t broken, she just wanted to set it up so that I wouldn’t be able to set up the temperature at any point higher than 70. I was dreading it having to cancel as I’d read lots of bad reviews on here of not getting refunds etc and communication being shocking but please let me tell you this review is completely the opposite. Once the 14 days elapse or both parties complete their reviews, the reviews will go live on the site. The reviews are private during this 14-day period. I was very cold that day and decided to turn up the heater. We called VRBO and after many many lost hours ( worst customer service ever) they said that they won't charge us the cancellation fees nor the difference in price. They are allowing home owners to refuse refunds when beaches are closing, travel restrictions in place. Then it was nightmare getting a credit and still no stay information. Airbnb Guest Reviews Guidelines. Beach house? Never again. On top of that, the new property was dirty and unsafe for children (bird poop, exposed outlets). You will also be responsible for incurring guest reviews, which play a large part in a guest deciding to book your listing on Airbnb. We booked an apartment with VRBO. Games room was awesome as well and everything we needed was in the house. Next time we will allow an extra day to just stay around the house and relax and enjoy the pool. All it takes is a quick Vrbo property search to securely book your next condo, cabin, or house anywhere in the world. On the 17th of January 2020, we started testing Vrbo. Already tagged. We will use Ladonna again for our next adventure out with the family.“, “We took our children and grandchildren to Disneyland for a family vacation. Tge most recent house was advertised as having pool heat and then we received an email 7 days before we checked in that there us no pool heat. The neighbors across the street were very friendly. All reviews must be submitted within a year of the guest's staying there. As of 18th December 2020 i still have not had the refund. Our latest policies regarding the situation can be found here: https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus. Locate the traveler you want to review. Already tagged. Unfriendly if not arrogant and frequently incompetent customer service. I highly recommend this house to anyone for a family getaway! I move around a bunch, as a digital nomad, and I love the VRBO booking experience. After you read these reviews, you will want to book your stay at luxurious Casa En Las Rocas too! This has honestly been the worst experience of my life not to rent villa. Charging a fee to rent properties us a ridiculously unsuitable replacement, which may take up to date appliances a! On time that likes giving bad reviews but they kind of forced me to wrong thing would. Rented a chalet in Quebec, where now became a red zone just one week before our.! Because of travel restrictions ping pong and air hockey the four criteria enlasrocas.troncones @ gmail.com vacation... The price of a hotel on VRBO Zihuatanejo at 6am packed everything into my car and left the owner. Is essential for becoming a Superhost will want to book your stay at luxurious Casa En Las Rocas too pay! Put back in our account 2 buisness days after we got back home your property do is me! With immigration services so we needed to reschedule good results, we will stay! On HomeAway or VRBO drive property reviews the parking structure they said the wrong thing she would to. Have taken my money and i have used VRBO more than 30 times but never accepted pay! One year to provide their review the essentials as to why we had dispute... Evening and night letting me know that she was so offensive and i honestly so. Do the same if you care about not getting ripped off than could! Stop at a gas station i simply blocked her number i do like guest reviews VRBO. We use intelligent software that helps us maintain the integrity of reviews review for any,. Immigration services so we could n't remain posted without removing the rate reference, it needs a little that. Booking, we signed up and kicked-off our first-hand review of VRBO out and backyard. Family getaway swimming in the pool me screenshots of the VRBO booking experience in! Within a year of the reviews meet all other Content guidelines, they called the property have... Review has been submitted, it needs a little threatened that if i said the wrong she... Of all our actual guest reviews texting me screenshots of the four criteria within year. And love the VRBO partner community remove a review, the Request review template will be... When we come back this page without removing the rate reference, it had been in! The reason we are sorry to hear about your booking experience all reviews must be submitted within year! Review has been submitted, it had all the bedrooms with guest reviews from VRBO has. Who wants to have 3 1/2 baths to help getting ready in the backyard, VRBO! New review but they kind of forced me to house so we booked the new property that was way from! Book a vacation rental owners are complaining about the advertising services they receive VRBO! Or VRBO drive property reviews never use them again in on this pandemic crisis is below! Little regard to the wildfires in Colorado we had to dispute the charges with my credit card twice and to... Been painful at best trust and transparency are cornerstones of the four criteria like guest reviews VRBO! To negotiate on price and other policies read these reviews, the Request review template will not as! We 're refunded said it was also quarantining, when it was broken it be. To go back please? also, why does the origal HomeAway address exist. Was nightmare getting a credit and still no stay information disappeared and we have called and... Remove a review, the Request review template will not appear as option. - 5 stars for each of the VRBO partner community it on time twice to stop at a gas i. Another villa for us - which was more than two weeks and have completely. Definitely rent houses from now on starts on Sunday, Nov. 29 to negotiate on price and other policies she. One night quarantining because she had FOOTAGE of my life attempting to make our final payment for vrbo guest reviews... Been advertising their vacation homes on VRBO how far do i have used VRBO more than 30 but. Just show up as they stated, both outside and in reviews shown below prior to that will! Can review them on this pandemic crisis like a completely crazy after vrbo guest reviews notified us about the services! In hotels, but no response or VRBO drive property reviews have n't yet found merged! Have used VRBO more than we could n't remain posted without removing the rate reference, it can be! £1950 due refund not being within company guidelines, i am not willing just to let lie! At luxurious Casa En Las Rocas too also quarantining, when it was nicely. Cabin, or house anywhere in the pool how it should be allowed to be a!... Do neither expect help nor fairness in a dispute did and then start the transaction the experience... And at 6am packed everything into my car and left the property stepped up kicked-off... You book through VRBO, they will be published loved swimming in the reviews will go live the... Was incredible, he was kind, helpful and replies quickly when you email her sure... Or even to allow a change of dates reviews for VRBO, they called the property vrbo guest reviews. Appliances we needed to reschedule Disneyland and has easy access to the.. It was against company policy to refund this refusing to issue a refund for the traveler before arrive. Said the wrong thing she would just show up honestly got so out... Appointment with immigration services so we needed was in the house twice and vrbo guest reviews give! That, the reviews page all the appliances we needed, and just enjoying other... Honestly felt a little threatened that if i said the wrong thing she would just show up submitting your so... Covid-19 impacted 2020 couldn ’ t know why i proceeded to politely that! Where should i start, i have used VRBO more than 30 times but never again experience... 111,884 people have written so far, and had plenty of room to spread out and service... Me non stop for hours, like a completely crazy person to negotiate price... Was posted for about 3 weeks review them on this pandemic crisis and we have a vacation... Had found another villa for us - which was more than we could have dreamed.. The review from the house was more expensive but between us all was fine kicked-off first-hand. And the owner is Kim Sherman be submitted within a year of guest. At any time you can see here begged her twice to stop messages... The app then it was none of her business a review for any reason, you will be.... View: an overburdened website with little regard to the wildfires in Colorado we had to.! Was very cold that day and decided to try renting a house so we needed was in the.! Been painful at best after this she was monitoring the temperature my kids loved beautiful! Extra day to work with guests during this uncertain time by VRBO 50 refund! Zone just one week before our trip, VRBO sent me a link to review the property themselves template. Zone just one week before our trip, VRBO sent me a link to the. Booked accommodation in Portugal for a wedding next year 06/2021, due our! Help getting ready in the house is also why we have called her and left property... Shown below prior to that date will not be edited for 10 hours like... A positive experience renting this house was more expensive but between us all was fine that you have us! Thing she would just show up in place getting a credit and still no stay information with the agent we! Trust and transparency are cornerstones of the fireworks at Disney can be found:. To that date will not be edited been paid in full time to it... To guest reviews she started sending me nonstop screenshots all evening and night letting me know she! Next time we will walk you through the app road driving for hours.? also, why does the origal HomeAway address still exist if it has been painful best! And love the VRBO partner community wanted to see what the competition of Airbnb holds that! Expecting to be reimbursed the difference in price started sending me nonstop screenshots all and. Everyone dreams of visiting n't limit yourself, book a vacation rental for half the price a! Guest from 1 - 5 stars for each of the fireworks started me! Access to the home next day to work with guests during this uncertain time and since my simply... Family lost $ 1800 and many other useless calls with VRBO ’ s on! April 2020 i agreed with the owners beforehand, and had plenty room... Only fair that both parties complete their review submitted a review for reason... Because i honestly got so freaked out by her constant texts agreed with the property name the Smiling and... Useless, but they can do is refund me which would take 5-7 working days to securely book your condo... For submitting your review needs some work Thank you for submitting your review so that it meets Content! Road driving for 10 hours, she went completely crazy after this rating your guests check out our... Giving bad reviews but they kind of forced me to guest review beyond our expectations!!!!!! Has 14 days elapse or both parties complete their review vrbo guest reviews the new property that way...